Who we’ve worked with
We’re more than just a service provider—we’re a capability partner. Our approach ensures teams aren’t just equipped to meet today’s challenges but are set up for long-term success.
Human-centred design
Designing better services by putting people first
We create user-friendly digital products and services that solve real problems. Our human-centred design (HCD) approach ensures that every solution—whether a government service, corporate platform, or customer experience—meets user needs while aligning with business objectives. Through user research, journey mapping, usability testing, and iterative design, we build services that are accessible, intuitive, and effective.
Key capabilities
Creating a clearer digital front door for maritime safety
Digital transformation
Modernising systems, streamlining processes, and enabling innovation
We help organisations rethink and redesign how they operate in a digital-first world. Whether migrating legacy systems, improving service delivery, or integrating emerging technology, our team ensures seamless, secure, and scalable transformation. We focus on delivering practical, human-friendly solutions that enhance efficiency and future-proof operations.
Key capabilities
Digital product & service delivery
Building and delivering high-performing digital platforms
From enterprise systems to customer portals, Avian designs, builds, and delivers digital products that work. Our multidisciplinary teams combine front-end and back-end development, system integration, and user-centred design to create secure, scalable platforms that meet both operational and customer needs.
Key capabilities
Program, project & change management
Delivering successful projects and embedding lasting change
We take the complexity out of delivering large-scale programs and projects, ensuring they are well-governed, delivered on time, and embraced by teams. Using agile delivery and best-practice change management, we support organisations in planning, executing, and embedding digital and operational transformations.
Key capabilities
Strategy, policy & governance
Helping organisations make informed, strategic decisions
We provide expert advice to guide technology investments, governance frameworks, and policy development. Whether aligning digital strategies with government priorities or designing governance models for secure, efficient ICT operations, we help organisations make informed, data-driven decisions.
Key capabilities
Training & capability building
Empowering teams with skills, tools, and expertise
Every engagement with Avian includes capability uplift. We also design training, frameworks, and mentoring programs to ensure organisations have the skills and confidence to sustain improvements long after we’ve delivered. By embedding knowledge transfer, we enable teams to maintain momentum, drive innovation, and continue delivering value.
Key capabilities
Building stronger product teams: large-scale capability uplift for a major retail brand
Communications & engagement strategy
Strategic, impactful communication that drives results
Clear, compelling communication is essential for effective engagement, trust, and action. At Avian, we craft communication strategies and messaging that cut through complexity, connect with diverse audiences, and align with organisational goals. Whether shaping policy narratives, engaging stakeholders, or delivering high-impact digital content, we ensure your message is heard — and acted upon.
Key capabilities
Content design & strategy
Creating content that informs, engages, and delivers value
We create high-quality, accessible, and user-focused content that aligns with digital best practices.
Whether optimising complex information, developing structured content models, or implementing governance frameworks, we ensure content is clear, findable, and effective. We research, test and design information architectures. Our expertise spans everything from content design and strategy to governance and training, ensuring long-term sustainability.
Key capabilities
Accessibility and Inclusive Design
Services that are accessible by default; not just compliant, but genuinely usable for all Australians
Avian offers end-to-end support across accessibility auditing, strategy, remediation and capability uplift. From reviewing digital platforms and documents to embedding inclusive content practices and upskilling your teams, our approach is practical, standards-aligned and user-focused.
Our approach goes beyond automated checks to uncover real barriers experienced by people who rely on assistive technology. We combine WCAG 2.1 AA testing with hands-on research, screen reader and keyboard-only testing, and practical remediation advice.
We support teams with prioritised issue tracking, accessible content and design guidance, and tailored capability uplift — ensuring accessibility is embedded in both systems and culture.
Key capabilities
Who we’ve worked with